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Refund policy

 

Returns & Refunds – No Stress, No Drama | GET DUCK’D!!

Changed your mind? Not quite what you expected? No problem. We get it - life happens. That’s why we’ve got a super simple 30-day return policy.

Hassle-Free Returns: Our 30-Day Guarantee

Here’s the deal:

You’ve got 30 days from the day your order lands to let us know you’d like to send

something back for a refund.

Easy Return Eligibility

To be eligible, your item’s gotta be:

* Unused

* In the same condition you got it

* In its original packaging (yep, we’re talking ducks in boxes, mugs in boxes… the

whole shebang)

Initiating Your Return: Get in Touch

Just drop us a message at aftersales@getduckd.co.uk

We’ll guide you through the next steps and give you the return address. Easy as

that.

Heads up: If you send something back without contacting us first, we won’t be

able to accept it. Gotta keep things in order over here!!

Return Shipping: What to Expect

Quick note on return costs:

Right now, we can’t offer free returns (trust us, we’d love to). Return postage is on

you for the time being - but we’re working on it!!

Our Straightforward Refund Process

Refund vibes:

Once your return lands and gets checked over, we’ll confirm if everything’s good. If

it’s approved, we’ll ping the refund back to your original payment method within 10

working days.

Bank processing times can vary a bit, so if it’s been more than 14 business days

since we gave the thumbs-up and you haven’t seen anything hit your account, just

give us a nudge at aftersales@getduckd.co.uk

Damaged, Faulty, or Incorrect Orders? We'll Sort It.We hate when this happens, but if your order shows up damaged, faulty, or just

plain wrong, let us know ASAP.

Send a few clear photos of the issue to aftersales@getduckd.co.uk, and we’ll jump

straight on it to make things right.

Exchanges: Getting a Different Item

We don’t do straight swaps just yet - but here’s the quickest fix:

* Return the item you’ve got

* Place a fresh order for the one you want

Once we’ve received your return and all’s in order, you’ll get a full refund on the

first one.

(Reminder: return postage isn’t covered at the moment.)

Still Got Questions About Returns & Refunds?

No matter what’s going on, if you’ve got pre-sale questions about returns, refunds,

or anything else duck-related, just reach out at connect@getduckd.co.uk

We’re here to help, no fuss